A good in-house IT team can fulfill many business needs but they may reach a point where there are time and expertise limitations. Internal staff can quickly become overwhelmed with special projects, upgrades that need to be made, and additional tasks that become difficult to complete. As a result, many businesses look into options for a co-managed IT service.
Co-managed IT services allow a business to have its own IT team while contracted with an external managed service provider for select services. This is a great solution to expand IT resources when needed. The hybrid approach supplements the in-house staff and ensures all the organization’s technological needs are met.
7 Benefits of Co-Managed IT Services
1. Stay Up To Date With New Technology
Small to medium companies may have a variety of IT requirements. Day-to-day tasks like security patches, software updates, backups, etc., fill their schedule. On a daily basis, there are new developments in the tech space that an in-house IT may not have the time to research and learn about.
With an MSP’s assistance, there are less likely to be problems with the technology infrastructure. MSPs will also come with industry knowledge on compliance requirements, such as HIPPA.
When an MSP is used to take care of the mundane IT routine, the in-house technicians can focus on new technology and growth, which can increase business efficiency.
2. Ability to Scale and Scale Back
Working with a co-managed IT service gives a company the flexibility to scale their IT department based on their needs. This is especially useful for companies that experience seasonality, such as accounting firms around tax deadlines, or retail businesses around the Holidays. With co-managed IT, time can be saved if additional staff members are needed.
3. Lower Costs
Choosing a co-managed IT services model saves costs that would incur when hiring new IT staff. Hiring involves employee’s time, salary, and benefit expenses including health insurance, 401 (k), etc. An MSP can save more, in the long run, and avoid a long and expensive onboarding process.
4. An Extra Hand During Emergencies
In the event of an emergency, such as a natural disaster, an internal IT team may not be able to address everything at once. The company may need additional IT support to get things up and running again.
In a co-managed IT services model, there is always a support team ready to help. The MSP will support the existing IT team to help everything recover faster.
5. Supplement a Small In-House IT Team
For a lot of SMBs, their in-house IT team consists of one or two technicians who take care of all their IT needs. What happens if they both need to be out of the office at the same time? With a co-managed IT team, virtual help is just a call away.
6. 24/7 Customer Service Support
In-house IT staff usually works the same hours at the business. Most managed service providers offer 24/7 services at affordable prices. At Wahaya IT Consulting, our HelpDesk and NOC are open 24 hours a day, 7 days a week, 365 days a year.
7. Retain Control Over IT Decisions
In a co-managed services model, the in-house IT team is collaborating with an MSP to better meet your IT needs. The company still has a majority of control over their IT and the decisions that need to be made.
Overall, co-managed IT services are a cost-effective and efficient way to ensure all technical needs are being met for a company with an existing internal team. It smoothly bridges the gap and provides a safety net in the event of emergencies and a larger workload.
Choosing a co-managed IT support allows the internal team to focus on top-priority items, while an MSP supplements their expertise and support when needed.