An excellent in-house IT team can fulfill many business needs, but they may reach a point where time and expertise are limited. In addition, internal staff can quickly become overwhelmed with special projects, needed upgrades, and additional tasks that become difficult to complete. As a result, many businesses consider opting for a co-managed IT service.
Co-managed IT services allow a business to have its own IT team while contracted with an external managed service provider for select services. Co-managed IT is a great solution to expand IT resources when needed. The hybrid approach supplements the in-house staff and ensures all the organization’s technological needs get met.
7 Benefits of Co-Managed IT Service with Wahaya IT
1. Stay Up to Date with New Technology
Small to medium companies may have a variety of IT requirements. Day-to-day tasks like security patches, software updates, backups, etc., fill their schedule. In addition, there are new developments in the tech space daily that an in-house IT may not have the time to research and learn about.
With Wahaya IT’s assistance, there are less likely to be problems with the technology infrastructure. Wahaya IT also comes with industry knowledge on compliance requirements, such as HIPPA.
When Wahaya IT is used to take care of the mundane IT routine, the in-house technicians can focus on new technology and growth, increasing business efficiency.
2. Ability to Scale and Scale Back
Working with a co-managed IT service gives a company the flexibility to scale its IT department based on its needs. This flexibility of scale means that when additional staff members are needed, co-managed IT can save time. This is especially useful for companies that experience seasonality, such as accounting firms around tax deadlines or retail businesses around the Holidays.
3. Lower Costs
Choosing a co-managed IT services model saves costs that would incur when hiring new IT staff. Hiring involves an employee’s time, salary, and benefit expenses, including health insurance, 401 (k), etc. Wahaya IT can save a company more in the long run and avoid the lengthy and expensive onboarding process.
4. An Extra Hand During Emergencies
In the event of an emergency, such as a natural disaster, an internal IT team may not address everything at once. As a result, the company may need additional IT support to get things running again. In a co-managed IT services model, there is always a support team ready to help. Wahaya IT will support the existing IT team in recovering faster.
5. Supplement a Small In-House IT Team
For many SMBs, their in-house IT team consists of one or two technicians who take care of all their IT needs. But, what happens if they both need to be out of the office at the same time? With a co-managed IT team, virtual help is just a call away.
6. 24/7 Customer Service Support
In-house IT staff usually works the same hours at the business. Most managed service providers offer 24/7 services at affordable prices. At Wahaya IT, our Helpdesk and NOC are open 24 hours a day, seven days a week, 365 days a year.
7. Retain Control Over IT Decisions
In a co-managed services model, the in-house IT team collaborates with Wahaya IT to better meet your IT needs. However, the company still has control over its IT and the decisions that get made in IT.
Overall, co-managed IT services are a cost-effective and efficient way of ensuring all technical needs get met for a company.
Choosing a co-managed IT support allows the internal team to focus on top-priority items, while Wahaya IT supplements their expertise and support when needed.