Telephone communications are essential for many businesses. However, traditional phone lines can be a huge monetary and technical cost for your company. Multiple international calls quickly add up and when phone lines fail, a tremendous amount of business can be lost. As an alternative, many businesses have made the switch over to Voice over Internet Protocol (VoIP) to improve internal and external communications.
Today, you’ll rarely see a digitally advanced business using a traditional landline for telecommunications.
What Is VOIP
VoIP is a way of making a phone call through the internet by sending signals from a caller to a receiver over an internet connection. It allows you to place and receive calls from anywhere. It’s preferred by many businesses over traditional landline setups because it offers a low cost, scalable solution to interact with co-workers and customers.
Benefits of VoIP
The ability to easily talk with others over the internet instead of a phone line offers numerous benefits to an organization. Making the switch away from landlines can help to avoid hefty phone bills and hardware costs. It also allows for flexible business communications. In turn, this can improve company operations and create more business opportunities.
Wahaya IT Consulting has worked with many businesses switching to VoIP to keep up with the demands of their business.
Additional benefits of VoIP include:
- Improved business workflow
- Flexible and great for users working remotely on multiple devices
- Scalable for small business
- Customizable to your business needs
- Add on features as needed
- Some offer instant messaging, easier video calls, and voicemail to email translation
Steps for Making the Switch to VoIP
There’s more to the switch than just plugging in a new phone. Here’s everything you’ll want to have in order before implementing a new VoIP system:
1. Assess Your Needs
Determine exactly what you’re looking for in a VoIP system. Start simple by assessing how many users will be using the system. This number is essential because many VoIP services charge on a per-user basis.
Make a list of all the features in your current phone system and decide what you’ll want in a new system. Maybe you want to improve call quality and avoid dropped calls. Maybe you’re looking for the flexibility to take calls on the go with a mobile app. Whatever it is make sure you know what exactly you want to have it listed to be addressed by your VoIP provider.
Finally, check if you’re planning to use hardware or if you want to keep everything as software. These steps will help you plan out the features you’ll need for VoIP to work for your business.
2. Check Internet Connection
A high-quality internet connection is required for VoIP to work. A slow, unreliable internet connection can result in unreliable phone quality. Check that your internet plan has enough bandwidth because VoIP shares bandwidth with other operations.
Most business internet plans already have the bandwidth and upload and download speeds required to support VoIP. However, double-check with your service provider to see if you need to update and make sure everything is aligned before switching.
If you’re not sure where to start, Fit Small Business created a free VoIP speed test to measure your bandwidth and check if you have a compatible network.
3. Contact a VoIP Provider
Now that the initial planning is done, start searching for a VoIP provider that can meet your needs.
At this step, you’ll also choose your VoIP hardware, wether you want phones, headsets, or if you’re planning to keep everything on a cellphone app.
Not sure who to go with? Contact Wahaya IT Consulting to help you connect you to the right VoIP provider and make a smooth transition.
4. Prepare Infrastructure and Install
The final part of your transition to VoIP should include a set plan to prepare your infrastructure and schedule team training.
Staff should be familiar with the new software and hardware before the switch is implemented so everyone will know how to use the phones on the day of the switch. You’ll want to make sure everyone knows how to use the new system and everything is working as expected.
When it comes time to install the system, expect the possibility of a slight disruption during your migration. Have a plan of what you’ll do for that period of time.
After installation, start enjoying the benefits of your upgraded phone system!
Get assistance in finding the right VoIP system for your business’s growth. Wahaya’s Unified Communications solutions can help you make the right choice to manage your communications – bring email, voicemail, and more into one place. Contact us today to learn more!