A hosted help desk is a SaaS application that runs on the cloud instead of the company server, allowing businesses to set up a help desk without installing or configuring any software. The result is a better customer experience, increased agent productivity, more efficient ticket management, and vastly improved security.
Taskfire provides a secure, private, interactive service desk for your internal IT staff. By supplementing your internal IT service organization, you can enhance and improve their service operations.
Each Taskfire license provides full service desk capability to work tickets, manage users, create and manage queues, create and control ticket workflow rules (including escalation rules), configure key business settings and more.
Streamline Workflow, Coordination and Communication:
- Increased visibility into client needs and service issues
- Ability to retain clients as they grow, increase recurring revenue and make existing relationships more ‘sticky’
- Better internal IT service management and accountability
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